Customer experience testing features and evidence-grounded CX analysis
Thirteen capabilities for evidence-first CX audits.
From real capture and persona simulation to generative replay, flexible KPIs, page-level optimisation, and completed-run comparisons — thirteen capabilities, one evidence-first workflow.
Plan the customer journey test
Define simulated persona archetypes, choose supported channels, select the KPIs that matter, generate a test script, and approve the journey before execution begins.
Capture and simulate
CX Craze captures available website evidence and runs the approved plan across the configured persona and channel combinations.
Inspect findings and compare results
Review scored reports, journey replays, page-level friction, visual annotations, source context, recommendations, and comparisons between completed runs.